Returns Policy

Cancellations, returns and refunds
1.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.7 You will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

1.8 We will refund you money to the original payment method. If you paid by card it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Faulty Goods
1.9 You may return the goods to us if you find it faulty due to manufacturer fault, provided that you notify us within 30 days upon you receiving of the goods. You may opt for a full refund or replacement subject to below condition(s):

(a) Goods are purchased from our website (www. deals-united.co.uk)
(b) A request for return notification is submitted by contacting us either by phone or email, and received by us within 30 Days upon you receiving of the goods.
(c) Goods are returned with a copy of your receipt/invoice.
(d) Goods returned are confirmed to be faulty after our inspection.

1.10 For any cancelled orders within the legislation the customer would be entitled to a full refund

Return of Wrong or DOA Item
1.11 If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 30 Days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

(a) Goods are not working straight out of the box. (DOA)
(b) Goods are not what you have ordered. (Wrong goods)
(c) For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
(d) For DOA goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).
Goods returned are confirmed to be wrong or DOA after our inspection.

Warranty
1.12 All products on the website come with a minimum of a 1 Year Warranty, unless advertised otherwise on the website (e.g. refurbished items)